CommentPage 1 of 3
Federal Trade CommissionConsumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Cc: Santander Consumer USA Inc.
P.O. Box 562088
Suite 900
Dallas, TX 75247
Dear, Sirs:
My name is John A. Sorley, XXX-XX-XXXX and I would like to lodge a formal complaint with your office regarding my auto account with Drive Financial.
Since starting my new job I have been about five days late on my car payment to Drive Financial for the past few months. What this means is that the car note is due on the 16th of the month, yet (because of the time of the month that I just happen to be paid) I have to pay that month’s payment on the 21st of that month. This month I paid my car note today.
But today, as with yesterday and before I received numerous phone calls from the Collections Department at Drive Financial. Today I received four phone calls alone. On the Fourth phone call from 888-222-4227 at 8:26pm tonight, the Customer Service Rep was disrespectful and condescending (as is the case every time I have to deal with Drive Financial).
I am sick of their harassment techniques, their multiple phone calls, and their disrespectful, condescending attitude towards their customers, especially customers such as myself who makes his payment each month.
First, I am requesting to file a formal complaint with your office. Second, if your office is unable to rectify the problem wtih Drive Financial I will file a formal complaint with the Texas State Attorney General’s Office. Third, although my car payment is current (money order mailed to their office today and they will receive and process it this Friday), if they want me to initiate a voluntary repossession (although affording the car note is not an issue). I will be happy to.
Look forward in hearing from you.
Sincerely,
John A. Sorley
 Comments (21) |  |
| 1. Written by Jo Ann, on 16-03-2010 17:12 I have been ill and have not paid my payment on time . My issue is I have ask Drive not to call my job . They call at least 4 time each day. They call my home at least 3 times a and fried at least 5 times a week. when I say I am at work and can not talk to them they begain to talk about my account . I have called and ask if we can make a payment arrangement. I was told they don not make arrangement. I want to pay them but I will loose my job if they continue to call |
| 2. Written by another pissedoff consumer, on 15-03-2010 21:40 I have paid my bill on time since i bought the car. I pay 308 a month however my statements show that I pay 100 or less a month. I asked why and was told because my payment was late. When i provided proof of payments made on time, they couldn't come up with a reason and i was told thats company policy.They refused to answer any questions concerning my account. I really dispise this company. they are rude and unprofessional rip offs. I urge you, please do your research before you use this company. |
| 3. Written by ruiz, on 10-10-2009 14:46 this company is a scam.... worst ever. hope they would go bankrupt |
| 4. Written by PISSED OFF, on 02-10-2009 21:44 WARNING RUN THE OTHER WAY WHEN YOU SEE THE NAME DRIVE FINANCIAL OR SANTANDER CONSUMER(WHATEVER THE NEW NAME MAY BE) ! |
| 5. Written by Pissed off customer, on 02-10-2009 21:41 I agree they have got to the most rude and unprofessional group of "things" I've ever known,my pymnts are on time and still receive harrassing ph calls from the automated answering service. I hope they go bankrupt ! |
| 6. Written by Dee Lundquist, on 30-09-2009 17:47 I financed the purchase of a car three years ago through Drive Financial. Original loan amount was $13,000. Have paid over $12,168 in payments and still owe $10,000!! You do the math. Think they have made enough money on me? I still have two more years of payments!! Where can I find a company to refinance my balance and dump these financial thieves? |
| 7. Written by Janice B., on 28-09-2009 14:58 I was also a Drive Financial customer tried to make arrangements with them and even tried having my due date changed. They charge so that they can collect and continue to add late fees to your account and then they also charge you a 10.95 processing fee for making the payment online. If an individual is trying to make a payment and have just enough to cover that payment they are discouraged because you have an additional fee to pay as well. Drive Financial does not try to work with you and their customer service people lie to you they only want to collect to try and get a commission off what they are able to collect. The new company is just as bad. |
| 8. Written by Laura D, on 03-09-2009 22:36 I had the same run in with this company today. I know I was late,but I had talked to someone and made arrangements. I was going to make a payment today, and then one a couple weeks later. A repo man was out here today to pick up my car. They told me to pay the 2 monhts and the $400. repo bill... I don't have that type of money I am unemployed for peet sake! Especially when they knew my circumstance, and I had already made arrangement. Now I am stuck without a car, and I have a daughter. They can take that car and shove it! |
| 9. Written by cordy, on 21-08-2009 17:23 drive financial took a check that was for my repairs caused by hail damaged. and cashed it,i was not behind on my payments. but now they can not explain why!!!!! and my car didnt get fixed. they are not willing to help with this. but they want there money. well i want my car fixed.  |
| 10. Written by S Turner, on 21-01-2009 16:49 This is the worst finance company...they have taken unauthorized payments from my account and when I complained to them they told me that they have the right cause let them do it ONCE, I told them I would charge them with cyber theft next time and they laughed. I had to close that account at the bank to stop them from pulling money each month on my daughter's car. Even when she paid them they would still pull the money from my account and then "lose" the payments and I had to fight about 90 days with them to get anything back (never happened). This is illegal and the State of Texas needs to look into this company. The mob can't this bad. They told me I would never get another car loan from them....I told them the loan wasn't in my name and I was paying this for my daughter, they hung up on me, but called me almost everyday to complain about the pay history of my daughter and then when I closed the bank account they called to tell me how wrong I was to do that to them and they would pick up the car, I ask them was she behind in payments they told me No she was up to date but because of my attitude they could do that......I told them to go to **** and changed my phone number. |
 |
| Comments on Drive Financial | |
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |