My name is John A. Sorley, XXX-XX-XXXX and I would like to lodge a formal complaint with your office regarding my auto account with Drive Financial.
Since starting my new job I have been about five days late on my car payment to Drive Financial for the past few months. What this means is that the car note is due on the 16th of the month, yet (because of the time of the month that I just happen to be paid) I have to pay that month’s payment on the 21st of that month. This month I paid my car note today.
But today, as with yesterday and before I received numerous phone calls from the Collections Department at Drive Financial. Today I received four phone calls alone. On the Fourth phone call from 888-222-4227 at 8:26pm tonight, the Customer Service Rep was disrespectful and condescending (as is the case every time I have to deal with Drive Financial).
I am sick of their harassment techniques, their multiple phone calls, and their disrespectful, condescending attitude towards their customers, especially customers such as myself who makes his payment each month.
First, I am requesting to file a formal complaint with your office. Second, if your office is unable to rectify the problem wtih Drive Financial I will file a formal complaint with the Texas State Attorney General’s Office. Third, although my car payment is current (money order mailed to their office today and they will receive and process it this Friday), if they want me to initiate a voluntary repossession (although affording the car note is not an issue). I will be happy to.
This is the worst finance company...they have taken unauthorized payments from my account and when I complained to them they told me that they have the right cause let them do it ONCE, I told them I would charge them with cyber theft next time and they laughed. I had to close that account at the bank to stop them from pulling money each month on my daughter's car. Even when she paid them they would still pull the money from my account and then "lose" the payments and I had to fight about 90 days with them to get anything back (never happened). This is illegal and the State of Texas needs to look into this company. The mob can't this bad. They told me I would never get another car loan from them....I told them the loan wasn't in my name and I was paying this for my daughter, they hung up on me, but called me almost everyday to complain about the pay history of my daughter and then when I closed the bank account they called to tell me how wrong I was to do that to them and they would pick up the car, I ask them was she behind in payments they told me No she was up to date but because of my attitude they could do that......I told them to go to **** and changed my phone number.
you people have got to be kidding, it sounds like you need to blame someone for your own problems. drive is not the problem. you have a contract and you expect drive to ignore it. If someone owed you money and said they would have it by friday, and monday came and gone you hadnt heard anything you would blow thier phones up too so whats the difference.
Its funny that you guys use the words scare tactics and tricks to try to get you to pay, like you are buying something. YOU ARE PAYING YOUR DEBT PEOPLE!! The sad thing is that they have to use any tactics to get you to pay anything. Think back to the day you signed that contract you had a choice to say No thanks or sign your name. It is not Drives fault that your credit is crap. and as for Jim the rights you have are within FDCPA look them up Mr. they can't trick me into taking care of my responsibilities. Bottom line is if drive is calling you, you are late. So pay your note on time and you will have nothing to worry about.
All the people complaining must be professional debtors. People need to understand a simple interest contract. There is no grace period. The rep may be rude and you may feel harassed, but they are doing you a favor by trying to get you to pay on time. Late is late. Pay your car note on time or early so you won't get collection calls and will not pay so much above the contract. The date and monthly payment are on the contract for a reason. Simple interest is the same no matter where you get financed. Get educated
this company is by far the most worst to deal with, first off I was late by 3 days I had never been late they called the day the payment was due saying they would repo it. they got the money and 3 day later then any way sent a recovery repo. then took it I had to come up with 2000 dollars I did but then they had try to get in to my online bank!!!!!! my bank lock our account.
That in it self made all my bill pass due making us have to pay late fees on all of them. if I could of I would of let them keep the van and sued but I have four kids and can't be with out it. I have refinanced the van with another company and they called me to say I was bad person. it took the new company almost 2 months to get the paper work and title for our van.
I'm surrendering my car tomorrow because of all the BS. I know my rights as a consumer, so they haven't been able to fool me into other arrangements, etc.but they still suck. The best defense against companies like this in the financial world is to arm yourself with knowledge about how the system works in regards to YOU. They have tried trick after trick after trick to get me to converse with them and get swindled, but none of it works.
Please get out there an educate yourselves about your rights as a consumer. Otherwise people like this and Republicans win. Don't let them keep you scared.
This Company,specifically the funding Dept,has to be the worst I've ever encountered in financial world.Due to ID Theft, my once stellar credit is horrible and Drive was only company that would consider extending credit to us.The cost alone of obtaining funding from them is astronomical, however, we agreed being in a desperate situation.I fowarded my first payment to arrive several days before the due date only to find out the loan wasn't completed.They asked for additional docs which my bank faxed to them(they claimed they didn't arrive,even though bank provided precise of proof of sending).They asked me for more docs which were just repeats of previous info in other forms, the rep kept saying"I've never seen a letter etc etc like this before" or something similarly stupid!Bottom line;the rep asked for more and more all of which was provided within 24/48 hours of request only to be told"sorry you'll have to re-apply as this contract expired three days ago" If that was in fact true, the rep was asking for info after the expiration!! We didn't re-apply and six weeks after they received first car payment we are still waiting for it's return.Having read some of the other comments re this company, it seems to me they should have been investigated by the Attorney General's Office a long,long time ago.Surely there are other alternatives for people in my situation(well documented id theft victim) to obtain an auto loan without being treated this way.
I am more than upset with this Company their business practices are HORRIBLE. The customer service is the worst of any organization I have ever been in contact with. I feel like this is all by force since my account was sold to these *** by Triad Financial. So I didn't sign up for all this garbage that I am experiencing. I have been quoted a pay-off over $2000.00 higher than my actual balance, and was forced to pay it, to get my Title. Then they still took a regular monthly payment out of my account, on a paid off loan balance. The only answer to the huge mistake and hardship that has been caused to my financial business, is to wait 30 days for a resoulution. This company is operated by NON- Professional, poorly trained, unethical *** and don't deserve to do business, or operate services in any State. I am certain that after dealing with all the garbage that I have delt with over the past thirty days, I am certain that retrieving my money will be an even worse experience, not to mention the grief it has caused me and my financial situation. If anyone can see this and possibly considering obtaining a loan with these idiots, please seek other financing, or you will regret it. Before considering a loan go to ripoff report.com and read what Consumers have to say, you'd be surprised.
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