Attn: President of Drive Financial Services
Dear Sir or Madam:
I am writing with a financial complaint that has effected my checking account. On 09-25-08, I called your company to set up payment arrangements for my account. At the first attempt, I spoke with a customer service representative by the name of Alexis. After going through the process, of verifying all my information. The use of my sister's checking account became an issue. She told me that she would need verbal authorization in order to do this. I informed her that documentation should be in the computer in reference to this because it had become an issue in the past. Well, in spite of what I told her she told me that she could do it. At this point, I told her that I would call back. Later that afternoon, I called back on 9/25/08 and spoke with Juwanna and made the arrangements to have my sister's account (with her authorization) debited on October 3, 2008 in the amount of 537.35 with a processing fee of 10.95. Juwanna processed the transaction and was given a confirmation number. She repeated the information, and I also repeated it back that the account would be debited on October 3, 2008 to her. She stated that was corrected. Well, on 09/29/08, the account was debited for the above amount. At this point, I called customer service and spoke with a customer service representative by the name of Sandy. This is where the complication started. I explained to her my situation, she kept trying to come up with excuses for the mistake. After much debated and the raising of my blood pressure, she apologized for the mistake that was made on the company's behalf and insisted that I stop payment on the transaction. I asked her why should I have to fix a mistake that was made by the company.
The cost for making a stop payment is 30.00, which I don't have. I informed her that wouldn't be acceptable. She then told me that she would let me speak with a supervisor and placed be on hold. After a complete hour of holding from 1:07 pm central time to approximately 2:07 pm central time the system disconnected me. This brought about much frustration.
I do not feel that my complaint to the customer service representative and supervisor was a big enough issue for them to take on. I feel as a customer that I should be compensated in some form to correct this matter. I had to beg to borrow monies from different individuals to correct this problem. I am not satisfied with the customer service that I received. I will be informing my family and friends of my experience with this company. I must add that I am not one to complain. Actually, this is the first complaint that I have ever done in my live. If you would please assist me in this matter.
Monetary Loss: $548.