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Federal Trade CommissionConsumer Response Center600 Pennsylvania Avenue, NWWashington, DC 20580

Cc: Santander Consumer USA Inc. P.O. Box 562088Suite 900Dallas, TX 75247

Dear, Sirs: My name is John A. Sorley, XXX-XX-XXXX and I would like to lodge a formal complaint with your office regarding my auto account with Drive Financial. Since starting my new job I have been about five days late on my car payment to Drive Financial for the past few months. What this means is that the car note is due on the 16th of the month, yet (because of the time of the month that I just happen to be paid) I have to pay that month’s payment on the 21st of that month. This month I paid my car note today. But today, as with yesterday and before I received numerous phone calls from the Collections Department at Drive Financial. Today I received four phone calls alone. On the Fourth phone call from 888-222-4227 at 8:26pm tonight, the Customer Service Rep was disrespectful and condescending (as is the case every time I have to deal with Drive Financial).I am sick of their harassment techniques, their multiple phone calls, and their disrespectful, condescending attitude towards their customers, especially customers such as myself who makes his payment each month.First, I am requesting to file a formal complaint with your office. Second, if your office is unable to rectify the problem wtih Drive Financial I will file a formal complaint with the Texas State Attorney General’s Office. Third, although my car payment is current (money order mailed to their office today and they will receive and process it this Friday), if they want me to initiate a voluntary repossession (although affording the car note is not an issue). I will be happy to.Look forward in hearing from you.


John A. Sorley

Monetary Loss: $25.

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I have bought two cars from them made the payments I agreed to, on the dates I agreed to. They have never called me, never repoed my car, never charged me late charges! See how that works.


i agree with class action.i filed chapter 7 in oct 2010 and it was understood that i could keep the vehicle if i signed a reaffirmation agreement.

the agreement never came, and they repossesed the vehicle and are tryin to hang me with a balance, is that legal?comments welcome.


i got a car with these a$$ holes about a month and a half ago they call me two days ago to tell me they messed up on the paperwork so they are retracting the contract and not gonna pay the dealer so i have to return the car i hvae had for over a month. on top of that they were rude like i was the one who messed up their paper work i did everything i was suppose to do and now im stuck in ga alone with three kids and no car because (i forgot to add i already sold my old car.


I got my car on 12/17 and the payment wasn't due til jan 1 supposedly on my next pay day for Jan.My next day for Jan was Jan 11 so they made my payday jan 1st and i didn't pay and paid on my next pay period which was Jan11 and i made th next payment on Jan 27 which it wasn't due til jan 28th.

In early morning hours they picked up the car saying i was more than 10 days behind.They said they would refund my 340.00 which they did and kept my down payment so they are running scam to get the car and then say you are late so the can get the car and keep your down payment then resell the car for more than it worth and get another down payment then do the process over and over again which should be illegal.




I bought my car in 2004 paid all of the notes on time everytime but when it was time for me to get my title they told me that I still owe them $6k.How I asked when I over paid for the car.

The price of the car was 8k but i paid them 14k. And all of the notes have been paid. All they said was can you prove it. I was like WTF of course I can prove it.

I sent them copies of all the payments and they still wont give me my title but instead told me that my car was up for recollect. I told them as soon as they drive up to get it they better have a check with my name on it with every payment I ever sent them. Now its 2011 and they have it on my credit as a write off.. I dont know what to do.

I wish the government would close them down. They CSR are rude as a mug. And they dont give you the right information. Its a crime shame how they treat their customers and a bigger crime the way they try to get over on people.

I have been living at the same address for the past 10 years and if the car was up for collection then why havent they came n picked it up..Cause they full of SH**..

Captain Cook, Hawaii, United States #237299

I am having the same issues with them! :(


I paid drive time for three years well over the monthly payment , And they still say i owe 8,000., I have a 2001 the price they stuck me with was 15,000.Because i was bankruptcy .

Ginger was not helpful and her side kicks really screwed up my credit so now Am stuck with drive time, I reported them to BBB, All I got was they were to never harass me again, But they still e-mail every month ready to nail ya to the wall.Ginger said it was her car personally and she wanted back .


That's right they stole it.All of the papers where signed, everything checked out (so they say) they took my $2000 deposit.

I drove away in my nice new Mustang. Well three weeks later I lost my job.

Drive actually called me and said I had to bring the car back because my then current financial state.Would they have taken the car back all clean nothing owed on it if I called to give it back.


I too have had a terrible experience with Drive Financial.I financed a 2001 Mazda Protege through them when it was brand new.

To date I have paid exactly $28,619 for a $16K car! And they still want $5300 from me for late fees! They called and harrassed me every day 5-6 times per day. They would actually call me names like "*** ***" and "deadbeat".

I am a responsible adult that has had some unfortunate events in my life.

This company is no better than the scam artists that were giving out mortgages to people that could not afford them!They should be shut down by the government!

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