I recently financed a car with Drive Financial and it has been the worst experience ever.I had to file bankruptcy to save my home in this difficult financial times, and Drive Financial refuses to send me statements or a payment book/coupon.
I hate them their customer service sucks!! I also have NEVER been charged $10 dollars to make a payment online for convenience fee. Maybe for making it on the phone. They could careless about your concerns or how their rudeness effects you.
I spoke with Jake and explained that it would make much more sense to ensure proper routing and posting of payments to send me a payment book. He said sorry you are in bankruptcy and hung up.
The nerve of this company, I work in customer service and I try my best to treat everyone as I wish to be treated.They simply do not care.