I recently financed a car with Drive Financial and it has been the worst experience ever. I had to file bankruptcy to save my home in this difficult financial times, and Drive Financial refuses to send me statements or a payment book/coupon.
I hate them their customer service sucks!! I also have NEVER been charged $10 dollars to make a payment online for convenience fee. Maybe for making it on the phone. They could careless about your concerns or how their rudeness effects you.
I spoke with Jake and explained that it would make much more sense to ensure proper routing and posting of payments to send me a payment book. He said sorry you are in bankruptcy and hung up.
The nerve of this company, I work in customer service and I try my best to treat everyone as I wish to be treated. They simply do not care.